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Welcome to the Aboriginal Housing Victoria Talent Community. Talented people are core to our business and we are always keen to identify people that are highly skilled and potential aspiring employees. We invite you to be part of our talent community and create a web resume so you can be the first in line to be considered when a new opportunity comes up at Aboriginal Housing Victoria.

https://www.livehire.com/talent/community/ahvic/contact

• Work Type: Full time, ongoing contract 
• Location: Melbourne (Fitzroy North)
• Applications close: 13 November 2026

This position is open to Aboriginal and Torres Strait Islander candidates only

We are seeking applications from highly motivated, reliable people who are keen to work in an Aboriginal organisation that is taking the next step towards self-determination and self-management by ensuring that the organisation is able to maintain a sustainable and financially viable housing portfolio across Victoria for Aboriginal people.

The Housing Officer (HO) reports to the Housing Coordinator. The HO role is responsible for establishing sustainable tenancies with AHV’s client base, including undertaking property management duties with a complex client base. Housing Officers are required to build relationships with support services in their region to assist clients and support community capacity building.

We are looking for someone with awareness of Aboriginal cultures and the issues affecting Aboriginal people in contemporary Australia. They will bring a client centred focus to the role whilst being able to work within the legislative framework. Key attributes and skills required for the role include:

• Awareness and appreciation of Aboriginal societies and cultures and an understanding of the issues affecting Aboriginal people in contemporary Australia and the diversity of circumstances of Aboriginal people.
• Knowledge of the tenancy and property management requirements of an Aboriginal housing provider or public housing provider, including the Residential Tenancies Act 1997, and other relevant legislation (or a demonstrated ability to acquire that knowledge quickly).
• Demonstrated capacity to work autonomously and to operate at a high level of personal responsibility for the effective completion of tasks.
• Experience working effectively with clients with complex needs and an ability to effectively and confidently manage conflict.
• Demonstrated ability to work collaboratively with AHV colleagues and management, external services and government organisations in order to achieve positive outcomes.
• The ability to monitor data integrity and apply appropriate procedures for maintaining accurate records.
• Strong attention to detail and exceptional time management skills with the ability to prioritise a demanding workload and remain solution-focused.
• Proven experience with the Microsoft Office suite and ability to learn new software programs.

This position will be based in Fitzroy North with travel to the south-eastern metropolitan region required. 

This position is open to Aboriginal and Torres Strait Islander candidates only

To apply, please submit a resume and cover letter addressing the key selection criteria in the attached position description by COB 13 November 2026.

Applications should be sent to jobs@ahvic.org.au using the subject line: Housing Officer - Metro.

Please direct inquiries about the position to Melita on 0455 888 048.

Housing Officer PD

• Work Type/s: Casual and full time 12-month contracts available
• Location: Melbourne (Fitzroy North)
• Applications close: 6 November 2026

Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

Reporting to the Maintenance Administration Coordinator, the Client Services Officer works within the maintenance team focusing on tenancy issues. The role operates in a scheduled environment.

KEY RESPONSIBILITIES

• Be the first point of contact for all tenant telephone enquiries providing a professional, courteous and responsive service, including obtaining and providing accurate and relevant information to tenants, redirecting calls and forwarding messages promptly and accurately to relevant staff.
• Responding to and actioning telephone and email tenant enquiries consistent with AHV policies and procedures resolving these where possible within the level of CSO delegation or providing appropriate referral to other AHV staff.
• Use AHV systems to accurately record tenant and other information and search for up to date information.
• Work in collaboration with other AHV staff, particularly housing officers and property compliance officers and assist other team members in projects and activities.
• Identify opportunities for improvement in client service systems and processes.
• Provide a high level of administrative assistance including written correspondence to tenants to seek information and advice around maintenance outcomes.
• Comply with AHV’s policies and procedures at all times.
• Prioritise work and manage working time to ensure efficient productivity.
• Exercise a duty of care to work safely, taking reasonable care to protect your own health and safety and that of your fellow workers, volunteers and clients including following safe working procedures and instructions.
• Perform other duties as directed that fall within the scope of the position or the incumbent’s knowledge and skills base.

This position will be based in our Fitzroy North office.

Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply.

Client Services Officer PD